Terms and Conditions & Privacy Policy

Last updated: July 09, 2024

Welcome to the online ordering platform of Taste of Himalayan Limited. Please read these Terms and Conditions and Privacy Policy carefully before using our services. By accessing or using our website, you agree to be bound by these terms.

1. General Terms and Conditions of Sale

“Takeaway/We/Us/Our” means Taste of Himalayan
“Website” means www.tasteofhimalayan.uk

These Terms and Conditions govern the sale of all goods by us and form the basis of the contract between you and us.

If you wish to place an order, our website will guide you through the ordering process. Before submitting your order, you will be given the chance to review and amend it. Please check your order carefully and ensure you have read these Terms and Conditions.

If you are unsure about any part, please contact us for clarification.

2. Our Contract

• All orders are subject to availability and confirmation of the order price.

• Dispatch and delivery times may vary depending on availability and external factors beyond our control.

• To order from Taste of Himalayan you must be over 18 years of age and have a valid credit or debit card.

• We reserve the right to refuse any order.

• A contract is only formed when we confirm your order has been dispatched.

3. Pricing and Availability

• We make every effort to ensure prices and descriptions are accurate, but errors may occur.

• If an error in pricing is discovered, we will notify you and give you the option to reconfirm or cancel.

• Delivery costs are added where applicable and shown clearly before payment.

4. Payment

• All payments are processed securely through our payment gateway provider.

• Your card will be charged upon authorisation.

• Funds received are applied as full payment for the goods listed in your confirmed order.

5. Delivery

• Deliveries are made by our restaurant staff.

• Times given are approximate; we aim to deliver within the specified timeframe but cannot guarantee exact times.

6. Refunds, Cancellations & Amendments

• Once confirmed and prepared, orders cannot be cancelled and refunds will not be issued.

• If you wish to amend an order, please contact us immediately. Changes may not always be possible.

• Refunds may be considered in exceptional cases — please contact us directly.

7. Feedback & Complaints

• Feedback can be left on our website and will be reviewed by our team.

• If you are unhappy with the quality of food or service, please contact us directly at hello@tasteofhimalayan.uk.

8. Customer Support

Our Customer Support team can be reached via the Contact Us page on our website or by email/phone.

9. Privacy Policy

This section explains how we collect, use, and protect your personal data when you use our services.

Information We Collect

• Name, email address, phone number, delivery address

• Payment details (processed securely by our payment provider)

• Usage data (IP address, browser type, device type)

Use of Data

We use your personal data to:

• Process and deliver orders

• Manage your account

• Contact you about your order or special offers

• Improve our website and services

• Meet legal and regulatory obligations

Cookies

We use cookies and tracking technologies to improve your experience. You can disable cookies in your browser, but this may affect website functionality.

Sharing Your Data

We may share your data with:

• Service providers (e.g. payment processors, delivery partners)

• Business partners (only if relevant to your order or service)

• Authorities if required by law

We do not sell your data to third parties.

Data Retention

We keep personal data only as long as necessary to provide our services and comply with legal obligations.

Security

We take reasonable steps to protect your data, but no system is 100% secure.

Your Rights

You may request access to, correction, or deletion of your data by contacting us.

10. Children’s Privacy

Our services are not directed to anyone under 13. We do not knowingly collect data from children.

11. Links to Other Websites

We are not responsible for external sites linked from our website.

12. Variation

We may update these Terms and Privacy Policy from time to time. Changes will be posted on this page.

13. Law and Jurisdiction

These Terms and Privacy Policy are governed by the laws of England & Wales. Disputes will be subject to the courts of England, Wales, Scotland, or Northern Ireland depending on your residence.

Contact Information

Taste of Himalayan Limited
33 High Street, Rowley Regis, England, B65 0DR
📞 0121 820 5134
📧 hello@tasteofhimalayan.uk
🌐 www.tasteofhimalayan.uk